Santos Vive was built from the endeavors to tell a story of the impact of injustice and the legacy of Little Mexico. We created special pieces in remembrance as well as hand pack and ship all orders with care. With every purchae we pledge a portion of the sells toThe Santos Rodriguez Scholarship Fund in his honor. That being said at this time we DO NOT EXCEPT RETURNS. If you happen to come across a problem with your order please contact our support team within 3 business days of delivery at info@santosvive.com. Please make sure to provide you Full Name and Order Number in the subject line. A member of our team will reach back out within 48 business hours. We do not replace loss or stolen merchandise. Please make sure that your items are delivered to the proper address.